LIRNEasia Research Fellow Grace Mirandilla Santos has had the opportunity to identify the top consumer issues at the first Telecommunications Summit organized by the newly created Department of Information and Communications Technology recently. She writes about it in TelecomAsia: Although I’m very passionate about consumer woes—and it’s very easy to get carried away—I showed the results of studies and analyses by third (mostly disinterested) parties, as researchers are wont to do. I gathered statistics from Akamai Technologies, OpenSignal, The Economist Intelligence Unit, ITU’s Broadband Commission, and Measuring the Information Society reports. For validation, I threw in some of my own research done for LIRNEasia and a latest collaboration using Big Data analytics. What was common in these studies was that the country’s internet service is improving, but continues to be one of the slowest and most expensive in the region.