customer relations management Archives


I will make a presentation based on the 2012-14 principal research project at the PiRRC-PITA Policy and Regulatory Workshop in Port Vila, Vanuatu on 11 April 2014. We normally do not make presentations in the Pacific without using Pacific data, but in this one instance I am relying solely on S Asia results. I am hoping the region’s regulators will conduct a similar study for their region in the coming year. The slides.
I have given versions of this lecture in many forms at SAFIR over the years. The difference this time was that it was the foundation for a series of units based on the research on customer-relations management conducted across Bangladesh, India and Sri Lanka by LIRNEasia and presented by Helani Galpaya and Rajkiran Bilolikar. Their slidesets will be put up shortly. Mine are here.