The Daily Mirror, a leading English daily in Sri Lanka, recently featured an article on Information and Communication Technology (ICT) and its potential to drive productivity at the Bottom of the Pyramid (BOP). The article cited research conducted by LIRNEasia on telecom users at the BOP and the pioneering Grameen microfinance approach to extending telecom access to the poor. The notion that users at the bottom of the pyramid are either unwilling or unable to access telecommunication facilities is effectively dismissed by the findings of the LIRNEasia cross-country research, which indicates that low income users in Sri Lanka averaged about 23 calls per month, while those in India and Pakistan averaged more than 30 and those in the Philippines averaged around 16…A particularly interesting conclusion that emerges from this research is the perception that accessibility to telephony helps in reducing the gap between the rich and the poor and in instilling a feeling of social mobility among the poor. Continue reading ‘Driving productivity at the bottom of the pyramid: How ICT can help’. Print version also available here: .