Our research has pointed to the importance of trading platforms: The study of Cellbazaar in Bangladesh as well as the work on agriculture in the last research cycle. It appears from this NYT report that the demand for trading (and payment) platforms is most vibrant in the mobile space. John J. Donahoe, eBay’s chief executive, attributed the company’s performance in part to an early bet that mobile phones would become a platform for commerce, with PayPal providing a lead in mobile payments. “We’re the largest mobile commerce and payments provider in the world,” Mr.
Response to the Draft VAS Guideline (BTRC/LL/VAS(391)/2012, dated 31-01-2012) LIRNEasia is a regional think tank that has, among other things, conducted research on VAS in Bangladesh. The comments below are based on (a) examination of the policy, regulatory and business issues pertaining to mobile VAS in the context of LIRNEasia’s 2008-2010 research program on mobile 2.0; and (b) detailed analysis of the practical experience of CellBazaar, a successful VAS developed in Bangladeshi conditions. The peer-reviewed journal article on a successful Bangladeshi value-added service, CellBazaar, is attached. LINK.
In the 13 years I lived in the US, I saw the postal service change. It was a horrible, rude bureaucracy when I moved there; and I saw the reengineering at work in the last few years. Counter staff were actually trained to smile and be nice to customers (and those who could not be converted, were sent to back offices where they could “go postal”). You stood in a line, staff would come up to the line with handheld devices to serve customers with minor needs such as a sheet of stamps, shortening the line for people with complex problems that had to be dealt with at the counter. They started selling wrapping paper and tape and creating spaces for people to wrap gifts according to USPS rules.