Sri Lanka’s 1919 Government Information Center, serving 20 million people gets around 3000 calls a day, compared to New York City’s 311 service which is serving perhaps the same number of people but gets 50,000 calls a day. Long way to go .. . .
The Regional Development Dialogue, published by the UN Centre for Regional Development, in its most recent issue (volume 27(2), Autumn 2006, published in August 2007?!) carries two articles by Shoban Rainford, then at ICTA, and Harsha Liyanage, Sarvodaya on e Sri Lanka and the telecenter component within e Sri Lanka. In an invited comment, LIRNEasia‘s Rohan Samarajiva and Helani Galpaya, identify the e Sri Lanka initiative’s 1919 Government Information Center as a good example of pro-poor e-governance, because the information is available through the telephone, a technology that is more easily accessible to the poor than the Internet and telecenters. The special issue is edited by Subash Bhatnagar, an acknowledged expert on e government who provides a good summary, marred unfortunately by the use of wrong data in Table 1 (p.