Last year, I wrote about how the ubiquity of mobiles had helped a Bangladeshi doctor improve vaccination rates and win a Gates Foundation Prize. Here is another story about how the ubiquity of mobiles is helping improve government service delivery in Lahore, Pakistan. Even among the poorest fifth of households, 80% now use phones, so the technology can reach almost everyone. Illiteracy is a problem, but the chief minister’s call alerts a recipient to get help, if needed, with reading the text message when it arrives. It contains a specific question: did the police respond, as required, within 15 minutes of your emergency call?