That is the title of a 2013 Utilities Policy article by Malcolm Abbott and Xiaoying Ma. I was quite intrigued because it addresses the central problem sought to be addressed by the Pacific ICT Regulatory Resource Center (PiRRC), that LIRNEasia has been assisting with over the past two years. As is unfortunately the case with too many peer-reviewed journal articles these days, there are few new findings/insights. But the quotes below pertain directly to the problem being tackled by the region’s regulators and the World Bank and the ADB (though there is no mention of the PiRRC, which has been in existence since 2011): A number of strategies have been made to ensure staffing and expertise levels. One approach is to employ specialist consultants outside of the country.