This policy paper addresses the urgent need for a new social compact in response to the global challenges posed by the COVID-19 pandemic. Emphasising the pivotal role of digital inclusion and equity, the report underscores their significance in mitigating health and economic risks associated with pandemic-related lockdowns. It explores how the digitalisation of public services and access to them are crucial for citizens’ effective participation in the economy and society, both during the pandemic and in the subsequent economic reconstruction. Despite the transformative potential of digital strategies, the study reveals missed opportunities by governments in Nigeria, South Africa, India, Sri Lanka, Peru, and Colombia to effectively deploy digital solutions during the crisis. The report sheds light on how deficiencies in leveraging digital technologies have exacerbated social and economic inequalities, providing insights to rectify these shortcomings. 
This policy paper addresses the urgent need for a new social compact in response to the global challenges posed by the COVID-19 pandemic. Emphasising the pivotal role of digital inclusion and equity, the report underscores their significance in mitigating health and economic risks associated with pandemic-related lockdowns. It explores how the digitalisation of public services and access to them are crucial for citizens’ effective participation in the economy and society, both during the pandemic and in the subsequent economic reconstruction. Despite the transformative potential of digital strategies, the study reveals missed opportunities by governments in Nigeria, South Africa, India, Sri Lanka, Peru, and Colombia to effectively deploy digital solutions during the crisis. The report sheds light on how deficiencies in leveraging digital technologies have exacerbated social and economic inequalities, providing insights to rectify these shortcomings.
A great deal of our work starts off with rigorous demand side research; knowing what, how and why users engage with digital technologies provides us with a solid evidence-base to make our policy recommendations. For example, the nationally representative data that we had collected through our AfterAccess surveys in six Asian countries, provided us with a solid evidence base to argue for various policy changes as soon as the pandemic hit. https://lirneasia.net/AfterAccess-COVID19. But going forward with current projects getting off the ground, and in the midst of designing new ones, we’ve had to think about what the pandemic, lockdowns, social distancing, etc.