Blumenstock, JE, Maldeniya, D, & Lokanathan, S
Entry level BPO workers in the Philippines earn USD 300 a month, 20 percent more than the USD 250 their counterparts earn in India. Why? In addition to language skills, the Philippines has better utility infrastructure than India — so companies spend little on generators and diesel fuel. Also, cities here are safer and have better public transportation, so employers do not have to bus employees to and from work as they do in India. Full report.