As part of the “Inclusion in the Information Society” project commenced September last year we have been studying how electricity utilities can use the almost universal mobile devices to improve the services provided to consumers. The research is ongoing, but we have not let that stop us from making use of the policy windows that open up. Early this week, the Public Utilities Commission of Sri Lanka announced that it would be accepting comments on a proposed tariff increase from the public. Based on our research, we plan to make submissions. Even before that, when a leading economic analysis program aired by Sirasa TV, asked us to speak on the subject, we gave a taste of what would be coming.