Use the embedded frame below or click here to view the story. Empowering Communities with Voice-enabled Technologies for Crisis Management on Prezi
People in Sri Lanka felt the tremors from the April 11, 2012 tsunamigenic earthquake. Reports indicate that, before the Government of Sri Lanka could issue any kind of bulletin, within 10-15 minutes of the tremors, people were receiving tweets of the event. Samarajiva wrote – “Tweets kept flying. I and several others active in social media kept emphasizing that only a “watch” existed, that people should be alert and not do anything for now”; see full article in LBO. However, does twitter reach all Sri Lankans?
LIRNEasia’s thinking, right along, has been, if one is prepared to appropriately warn of rapid onset tsunamis then they are quite ready for all-hazards. Then why did the already established warning centre fail on 2011 November 21. Preparation, Warning, and Response are three linked components of the Disaster Management life-cycle common to all-hazards. Development of systems for those three components in relation to tsunami warnings can be extended to all-hazard early warnings. Question is “how does one extend those capabilities to avoid missing deadly alarming events beyond tsunamis such as the 2011 November 21 Matara Mini Cyclone as well as reduce the false warnings?
The LIRNEasia and Sarvodaya conducted feasibility study to integrate the Freedom Fone Interactive Voice Response (IVR) System with the Sahana Disaster Management System was presented at the Communicating with Disaster Affected Communities (CDAC) technology fair. The congregation took place in London, UK, March 22 & 23. Brenda Burrell (Technical Director Freedom Fone), residing in Harare and I in Kunming, were invited with very short notice and couldn’t acquire visas to UK on time. However, our colleague in Oxford Francis Boon (Sahana Software Foundation) was able to fill our shoes given that he was already attending and presenting at the conference. Click to view the slides used to ignite the crisis management relevant message.
Everyone is looking for the killer app that can serve the non-digizen (non digital citizens). There is a lot of hype about smart phones but the practical field level thinkers have realized voice is the better solution. CGNet Swara a citizen journalism project, TCS Innovation Lab’s work on the use of speech for querying railway information1, IITM-RTBI’s Agriculture Information exchange, are a few of many Interactive Voice Response (IVR) enabled solutions that are taking shape in the region. Key reasons for the innovations surrounding IVR are to overcome the problems with key pad entry (pressing W thrice for Y) and traditional English based applications. It doesn’t get easier than pressing a few digits to dial a number and speak your mind or listen to a message.
In our current emergency communication research aiming to enable interoperability between Freedom Fone and the Sahana Disaster Management System for disseminating Common Alerting Protocol messages and receiving Situational Reports over voice channels, we came a cross the situation where the 2N UMTS modem license had silently expired. During our silent-test this weekend, in preparation for a drill this week, we noticed that the license had abruptly expired. Unaware of the licensing dependency, the Sarvodaya Hazard Information Hub staff were scratching their heads trying to figure out what had happened. Even though the problem was identified, given that it is the weekend, getting any immediate support from the vendor is questionable. This project: FF4EDXL follows from LIRNEasia’s HazInfo and Biosurveillance research.