There seems to be something about open operating systems, as shown by this NYT story. The question now is whether Apple will open its operating system too. More cellphone makers are turning to the free Android operating system made by Microsoft’s latest nemesis, Google. Cellphone makers that have used Windows Mobile to run their top-of-the-line smartphones — including Samsung, LG, Kyocera, Sony Ericsson — are now also making Android devices. Twelve Android handsets have been announced this year, with dozens more expected next year.
India’s MTNL and BSNL have been losing fixed subscriptions for years; Sri Lanka joined the club recently. Now we see the heirs to AT&T throwing in the towel. I guess it was like this when the railways replaced the canals. How long will it take for policy makers in emerging Asia to see where the wind is blowing? Roll over in your grave, Alexander Graham Bell.
Verizon is a standout cell-phone carrier for most people, based on our exclusive best cell phone service survey of readers in 23 cities. The company received high marks from survey respondents in overall satisfaction and customer service, and service is available in most of the country. Overall, cell-phone service has become significantly better, judging by the annual survey conducted in September by the Consumer Reports National Research Center. Contract terms for cell-phone service are less onerous, and there were fewer problems with call quality in this year’s survey. The best carriers even came through after a hurricane hit one of our survey cities.
US Broadband users are clamoring for more speed, according to a just-released report by Horowitz Associates. The report, “Broadband Content and Services 2008,” finds that almost one-third of data subscribers feel their Internet service does not meet their speed needs; 19% are thinking about upgrading to a higher speed (or would if it were available); 10% are thinking about switching to another provider; and 5% are not happy with their current speed, but are not planning to upgrade at this time. Of all broadband customers, DSL subscribers are the least satisfied, and those with the telco services Verizon FiOS and AT&T U-verse report the highest satisfaction levels with the speeds of their respective services. According to the study, almost eight in 10, or 78%, of FiOS or U-verse customers are satisfied with the speed of their current service and are not planning to switch, compared to 70% of cable modem and 63% of DSL customers. The study, which now includes a multicultural component, finds that almost one-third of Hispanic and Asian (both groups at 32%) broadband users say they are thinking about upgrading or switching to get faster speeds, compared to 23% of both white and black broadband users.