Demand-side surveys add tremendous value in many areas of research; Assessing Quality of Service (QoS) for mobile, fixed and broadband services isn’t one of them. Certainly not when it involves a perception survey. The Telecommunication Regulatory Authority of India (TRAI) attempts to understand the user satisfaction of availability and QoS for mobile cellular, fixed and broadband services. QoS is an objective measure whereas customer satisfaction surveys are subjective. Therefore, more technical QoS measures such as network availability, performance (not further defined by TRAI) and reliability cannot simply be assessed the same way in which complaint redressal, for instance, would be.
NTC conducted a second public hearing on its proposed memorandum circular on broadband QoS. LIRNEasia Research Fellow, Grace Mirandilla-Santos reiterated LIRNEasia’s recommendations that diagnostics should take into consideration consumer experience, must be transparent and results published in a format that consumers can understand and use, should help inform consumers’ decisions when availing of services (e.g., publishing average or typical speeds per ISP per city). Her recommendations have been seconded by Senator Bam Aquino.
First results from Telenor Myanmar, from Telecom Paper. Telenor ended its first quarter in Myanmar with 3.406 million mobile customers. The new mobile operator generated NOK 287 million in revenues in Q4 2014 and an EBITDA loss of NOK 248 million. It spent NOK 598 million in Q4 and NOK 4.
Online edition of The Atlantic has reproduced the piece of Leo Mirani that refers to LIRNEasia’s 2012 findings on Internet being eclipsed by Facebook. Jonathan Zittrain of MIT has posted this article on his Facebook page. And that is the beauty of a good research.
Yesterday, I was the only non-politician on a political debate show on TV known as “Satana” (battle). The topic was the new President’s/government’s 100 Day Program (of which more than one-third has passed). I was not expecting to talk about the taxes imposed on the mobile industry, but right in the middle, one of the “referees” asked me about one of the three (or two, depending on the company size) taxes imposed on the mobile operators. I briefly answered saying it was not a good idea since its retroactive and mobile-specific nature was likely to have the effect of depressing investment that was needed if Sri Lanka is to move to the next stage of connectivity beyond voice. I had taken this position without any serious pushback in other media since shortly after the interim budget was announced.
MIT’s professor Mitchel Resnick puts coding before the cart of literacy, “To thrive in tomorrow’s society, young people must learn to design, create and express themselves with digital technologies.” And we have covered it. Sir Tim Berners-Lee, the father of www, thinks the lawmakers should also know coding. He believes it is crucial that politicians appreciate the technical capabilities of computers and that a knowledge of coding is key. “We need more people in parliament who can code, not because we need them to spend their time coding but because they have got to understand how powerful a weapon it is, so that they can make laws that require people to code to make machines behave in different ways.
A Freedom fone (FF) workshop was conducted on 28 Jan 2015 at Wayamba University of Sri Lanka. The purpose was to train the staff of Department of Export Agriculture (DOEA), who has been working with us to promote the campaign Original post is at: http://mobilizingknowledge.blogspot.ca/2015/02/a-training-workshop-on-interactive.html
I was invited to a roundtable discussion on the first part of the above question today, along with the heads of several think tanks in Colombo. Having gone out of sense of citizenship, I will summarize the key points that I made so something is realized from the expenditure of two hours that could have been otherwise spent. Be it academic research or policy-relevant research there is always an audience. What matters are that audience’s criteria of research quality. In the academic world, peer review operationalizes that albeit imperfectly.
At LIRNEasia, we do not treat interns only as cheap labor (though they are that too). They each have a mentor, a researcher who works with them and spends time with them. After all, LIRNEasia was set up by a person who loved and continues to love the learning culture of a good university but could not stomach any more faculty meetings. But as with all students, whether we have done any good through our efforts with our interns takes time to become evident and usually that time frame does not mesh with the short durations of projects and their evaluations. But in Ransimala Weerasooriya we have an exception: A Musaeus College student from Thalawathugoda has earned the University of Queensland (UQ) Centenary Scholarship for undergraduate studies in Economics, with just one a year being offered to an international student.
It’s a tribute of sorts that old findings from research we no longer do gets carried in the UK mainstream media. Millions of Facebook users in developing countries do not realise that they are using the internet, suggesting that, in many people’s minds, the two are one and the same, according to a report by Quartz. In a survey of Indonesians by think tank LIRNEasia in 2012, many of the respondents talked enthusiastically about how much time they spent on Facebook, but said that they did not use the internet. An unrelated survey by Research ICT Africa discovered a similar trend, with the number of respondents saying they used Facebook much higher than those who said they used the internet.
The ICT Agency of Sri Lanka was created in 2003 as a new kind of government organization focused on implementation. Its tag line was “Ideas actioned.” We are pleased by the announcement that Chanuka Wattegama, an alumnus of LIRNEasia with work experience also in the UNDP’s regional ICT initiative, has been appointed to the Board by the new government. Chanuka was the founder editor of Sri Lanka’s leading IT magazine and has been writing about how ICT plays out at the village level for many years, including when he worked with LIRNEasia. This website carries many of his writings on this subject based on first-hand observations.
We no longer do quantitative and qualitative research on the demand-side of Internet use (except in Myanmar) but it is indeed gratifying to find work that we did in 2012 being described and even replicated at some cost in 2015. In an attempt to replicate Stork and Galpaya’s observations, Quartz commissioned surveys in Indonesia and Nigeria from Geopoll, a company that contacts respondents across the world using mobile phones. We asked people whether they had used the internet in the prior 30 days. We also asked them if they had used Facebook. Both surveys had 500 respondents each.
Modi Seeks Telecom Ministry to Speed Up Broadband Project http://t.co/Iz433L5HJ0 pic.twitter.com/6VvpnnVs65 — New Indian Express (@NewIndianXpress) February 8, 2015 When I saw the tweet, I thought Modi was going to takeover the telecom portfolio. Only to find it was a bad headline that had then crept into a misleading tweet.
India has excluded Assam and Manipur, two of its troublesome northeastern states, from the 17,500-km long Trans-Asian Railway (TAR) network. It has proposed a Bangladesh-Myanmar railway link via Tripura and Mizoram instead, according to Times of India. Indian policy makers now want to bypass the areas in Assam and Manipur. According to the new proposal, Dhaka should be connected to Jawahar Nagar in north Tripura, which is south of Mahisasan from where new lines will be laid to proceed towards Sairang in Mizoram from where it would be connected to an existing line at Ka Lay in Myanmar. “The UNESCAP plan is not final and there is room for modification.
A 24/7 news channel interviewed me about the mobile-only taxes proposed by the new government. It is not online (yet) so I cannot give a link. The last question I was asked by the interviewer was about my recommendations to the government. Here is what I said: 1. The proposal that the mobile operators should pay the 25 percent tax on voice calls currently paid by mobile users should be withdrawn.
In a world where everyone is reaching for better, faster and more feature packed mobile phones, a little known Australian company has designed and manufactured a mobile phone focusing on the bare minimum, with the elderly in mind, particularly those with mental and physical limitations. The KISA phone (KISA stands for Keeping It Simple Always), designed in consultation with community organizations such as Vision Australia and Guide Dogs Victoria, first marketed the product in August last year and is aimed at those who struggle with technology. It has been received as an excellent mobile communications solution for people with impaired vision, hearing or dexterity. This is a compact phone, light enough to be worn around the neck with a lanyard strap and can be pre-programmed with up to 10 numbers. It can receive calls from any number, just like a regular phone although it can dial out only the numbers that were preset.