BPM Archives — LIRNEasia

I am sitting here at a World Bank consultation on setting priorities for Bank lending in 2017-22. I was shocked by some of the comments, an example being: why isn’t there government-provided training for BPM? It seems that people are still stuck in government-centric thinking. What is the track record of government in providing training for globally-competitive industries? It has been a spectacular failure, except perhaps the case of the German Tech Institute, which is an extraordinary resource for Australia.
Bhutan built an IT Park in a nice location between the principal city and the airport. The promise of those who put this project, funded by the World Bank, was that Bhutan would attract foreign BPO firms to Thimphu to create white-collar jobs for young people. In turn, it is possible that they had received assurances from several large IT & ITES firms in India that they would set up operations in Thimphu. Anyway, the agreements were signed and the IT Park built. But no one came [Correction: Not as many as expected came; there are two companies at the IT Park].
All these years Sri Lanka was connected to its main international communication conduits (SEA-ME-WE 2, 3 and 4) from Colombo and Mount Lavinia (a suburb of Colombo) over branch cables. In the case of SEA-ME-WE 5, the new consortium cable that is expected to come online in 2016, the connection will be direct, in that the Alcatel built cable will terminate in Brown’s Hill in Matara (close to the southernmost point of Sri Lanka) and the eastern component to be built by NEC will commence from the same location. This will shave off several milliseconds from the delivered latency partly because of the use of superior regenerators and partly because of the reduced distance. This is what Wikipedia says: Latency is largely a function of the speed of light, which is 299,792,458 meters/second in vacuum. This would equate to a latency of 3.
In May 2007, I made a presentation to high-level committee appointed by the government of Bangladesh to recommend reforms to the way international telecom traffic was handled. I neglected to spell out what BPO stood for. “What is BPO” was the question from the audience. Seven years later, Bangladesh is ranked 26th in the AT Kearney Global Services Location Index. That is great.