December 25 was just another working day at OnTime Technologies at Mahavilachchiya and things were going on at full throttle when I stepped-in to this rural BPO, arguably the first such initiative in Sri Lanka. Here is the good and bad news. Good news: The wheels are still in motion. Unlike most of the ICT4D projects (especially telecenters) that survive on donors’ oxygen, now it is self sustainable and taken seriously by the employees and villagers, who initially thought it would soon end. Employee turnover is low and what they do is seen as a career, rather than a pause till a better opportunity.
Rohan Samarajiva, LIRNEasia Chair and CEO, made the lead presentation on access to ICTs at an OECD/infoDev Workshop on the Internet Economy yesterday in Paris. The workshop, “Policy coherence in the application of information and communication technologies for development,” is currently underway. In his presentation, Dr Samarajiva described the new “Budget Telecom Network Model” developed in South Asia that is enabling mobile operators to serve low-income customers who yield very low ARPUs [Average Revenues per User] and discuss its extension to enable broadband use. Bangladesh, India, Pakistan and Sri Lanka have offered the lowest total costs of mobile ownership since 2005-06 while still yielding adequate, though somewhat volatile, returns to ensure continued investment in network extension and new services. LIRNEasia research shows that this has been made possible by business process innovations to reduce operating expenses, and the minimizing of transaction costs made possible by widespread prepaid use.