Use the embedded frame below or click here to view the story. Empowering Communities with Voice-enabled Technologies for Crisis Management on Prezi
The City’s Office of Emergency Management has been relying on Sahana software for its shelter management and registration programs since 2007. Sri Lanka also has it. The Sahana Software Foundation is assisting the City of New York in its use of Sahana software to manage its response to Hurricane Sandy. Sahana software foundation is not just an open source software developer but also a global community of volunteers that volunteer their domain knowledge and computing skills at the time of need. Read the situational report, from Mark Prustalis, SSF President & CEO, below.
VoiceICT4D project page LIRNEasia, through a stakeholder forum, advocated the Sri Lanka Disaster Management Center (DMC) to move towards a multi-agency situational-awareness platform by creating a register of alerting authorities and then sharing it’s call center and Interactive Voice Response (IVR) system resources for emergency communication. The “Do you Hear Me” video, communicating the need for voice-enabled Information Communication Technologies (ICTs), to empower community-based emergency coordination, was visited by 496 viewers, of which 48 or them shared their knowledge on the subject. UNISDR debut film festival on DRR, selected our video as as one of the best three in the category of “best human interest story” Peer-reviewed scientific articles presented the realization study evidence emphasizing the practical technical instabilities and deficits in those technologies. The message was news to most researchers and practitioners. IVR-based solutions are gradually gaining momentum.
Date: October 15, 2012 Time: 09:00 AM – 1:00 PM Location: Inservice Training Institute, Gannoruwa, Peradeniya The Department of Agriculture, in conjunction with LIRNEasia, University of Peradeniya Faculty of Agriculture, University of Alberta, and University of Guelph will be hosting a workshop on the use of low cost information and communication technology (ICT) for individuals working across the agricultural sector. The workshop will provide an introduction and basic training on the use of free and open source software to enable community groups and individuals to set up very easily and then use the simple but powerful tools for communication, information collection, knowledge sharing, data visualization, and interactive mapping. The workshop will cover three basic platforms: • FrontlineSMS (text messaging and radio interface) • Ushahidi (interactive mapping) • Freedom Fone (interactive voice response) There is no cost to attend the workshop but seating is limited. Please register your interest in participating through LIRNEasia by contacting : nuwan [at] lirneasia [dot] net Click to download the workshop announcement
There are complexities in interconnecting agencies but more at the social layers than at the technology layers. The Simon Fraser University (SFU) Mobile Communications (MobComm) Truck was designed to patch a Regional Emergency Operations Centre (REOC), specifically the British Columbia Provincial REOC (termed as the PREOC) communicating through the Internet (TCP/IP) and public telephone lines (PSTN). The first-responder (e.g. forest firefighters) naturally communicate with Ultra High Frequency (UHF) radio sets.
People in Sri Lanka felt the tremors from the April 11, 2012 tsunamigenic earthquake. Reports indicate that, before the Government of Sri Lanka could issue any kind of bulletin, within 10-15 minutes of the tremors, people were receiving tweets of the event. Samarajiva wrote – “Tweets kept flying. I and several others active in social media kept emphasizing that only a “watch” existed, that people should be alert and not do anything for now”; see full article in LBO. However, does twitter reach all Sri Lankans?
LIRNEasia’s thinking, right along, has been, if one is prepared to appropriately warn of rapid onset tsunamis then they are quite ready for all-hazards. Then why did the already established warning centre fail on 2011 November 21. Preparation, Warning, and Response are three linked components of the Disaster Management life-cycle common to all-hazards. Development of systems for those three components in relation to tsunami warnings can be extended to all-hazard early warnings. Question is “how does one extend those capabilities to avoid missing deadly alarming events beyond tsunamis such as the 2011 November 21 Matara Mini Cyclone as well as reduce the false warnings?
In order to establish the fact that the voice quality over currently available GSM networks are poor for converting the voice messages to text. These finds are from the Voice-enabled ICTs for Disaster Management project that field tested the use of an Interactive Voice Response system for extending emergency communications to the last-mile. Situational reports received from Community Emergency Response Team members, through their mobile phones, resulted in an Mean Opinion Score (MOS) of less than 4.0, on a scale of 1.0 – 5.
Patrick Gannon (President & CEO, Board Director at OASIS), in an email, “You provide some very interesting information on the open source Sahana effort and examples of using citizen volunteers for disaster situation reporting. The issue is being highlighted in the 2012 CAP workshop FINAL REPORT.” Get more details on the voice-enabled alerting and situational reporting project from the video: “Do you hear me?” The Common Alerting Protocol (CAP) community has nick named us “CAP early adopter” (lol & \0/). This is because in 2005 when the CAP content standard was first released, LINREasia was quick to test it in the HazInfo project.
After watching the video, please take a few minutes to complete this questionnaire (there are only three simple questions to answer). You may scroll to the bottom to access the questionnaire; else click here. Thank you in advance. With the spread of affordable telecom services, most Asians now use their own phones to stay connected. Can talking on the phone help those responding to emergencies to be better organised?
Every where Government agencies are territorial and fear losing their budgets and ability to stand ground. Therefore, choose to work as a silo with less lateral integration. Such structures are ineffective and lead to irresponsible behaviour at the expense of causing havoc on the citizens. Time and time again we hear of the shortcomings arising from unplanned and ad-hoc procedures carried out in the presence of hazard events. The past experience being the 2012 April 11 Sumatra earthquake.
David Ebert, the second keynote speaker at the ISCRAM2012, in his talk says – “Recently, big data analytics has become the buzz in international news and corporate campaigns as the technology to change the future. However, while necessary in our modern data deluge of over one zetabyte of digital data, the common big data analytics approach tends to utilize only computational power and algorithms to turn data into information and then knowledge and provide an answer to the responder or decision maker using the system. In contrast, visual analytics capitalizes on the best and complimentary abilities of both components of the human-computer decision-making process through iterative, interactive visual interfaces to leverage and supplement the cognitive capabilities of the human user.” In our Real-Time Biosurveillance work, this is exactly what we did; thus, take the over 100s of records coming from each clinical facility every day, then present them to Epidemiologists using temporal and spatial data visualization methods offered by the T-Cube Web Interface. Additionally, provide them with tools to drill into and apply statistical analyses methods to look for unusual patterns in the large data set.
Francis Boon presented the LIRNEasia and Sarvodaya conducted feasibility study at the CDAC Media and Tech workshop in London.
The LIRNEasia and Sarvodaya conducted feasibility study to integrate the Freedom Fone Interactive Voice Response (IVR) System with the Sahana Disaster Management System was presented at the Communicating with Disaster Affected Communities (CDAC) technology fair. The congregation took place in London, UK, March 22 & 23. Brenda Burrell (Technical Director Freedom Fone), residing in Harare and I in Kunming, were invited with very short notice and couldn’t acquire visas to UK on time. However, our colleague in Oxford Francis Boon (Sahana Software Foundation) was able to fill our shoes given that he was already attending and presenting at the conference. Click to view the slides used to ignite the crisis management relevant message.
“From a global perspective, in our parts of the world people are vocal. We do business with voice. We don’t write big memos, we don’t write big e-mails, you just pick up the phone and you make a call, you talk to the person and you do your business. From that perspective Freedom Fone positions itself naturally in a very good way.” – on YOUTUBE
Everyone is looking for the killer app that can serve the non-digizen (non digital citizens). There is a lot of hype about smart phones but the practical field level thinkers have realized voice is the better solution. CGNet Swara a citizen journalism project, TCS Innovation Lab’s work on the use of speech for querying railway information1, IITM-RTBI’s Agriculture Information exchange, are a few of many Interactive Voice Response (IVR) enabled solutions that are taking shape in the region. Key reasons for the innovations surrounding IVR are to overcome the problems with key pad entry (pressing W thrice for Y) and traditional English based applications. It doesn’t get easier than pressing a few digits to dial a number and speak your mind or listen to a message.