An interesting article appearing in the New York Times’ documents the life of a 311 call center operator in New York City. 311 is the city’s online website and phone number which can be used by anyone for obtaining government information and non-emergency services. Last week, the service celebrated its 100 millionth call since its inception in 2003. Each operator takes an average of 90 calls a day and costs $46 million a year to run. As she humourously notes: I had my moments of doubt: should government, for example, really be in the business of telling people when museums are open?
One of the things I always have to pause and explain when talking about our Teleuse@BOP work is why 100% of Filipinos at the BOP use SMS and some never use the mobiles to make a call. Now we find the Americans are beginning to emulate the Pinoys. Liza Colburn uses her cellphone constantly. She taps out her grocery lists, records voice memos, listens to music at the gym, tracks her caloric intake and posts frequent updates to her Twitter and Facebook accounts. The one thing she doesn’t use her cellphone for?
We continue to receive media coverage for the Islamabad Mobile 2.0 Applications and Conditions Expert Forum Meeting. M. Somasekhar’s piece on Hindu Business Line on mobile payments says: Experts from Sri Lanka, Pakistan, Kenya, Thailand, the Philippines, Bhutan and Bangladesh among other nations met in Islamabad recently to discuss their experiences in providing mobile phone services for the BoP segment in their respective countries. They agreed that a beginning has been made and the road ahead appeared daunting, but technological progress promised quick results.
I was invited to conduct a discussion at the Cabinet Office in Brasilia with senior government officials driving the Brazilian Broadband Policy that will shortly be announced. Representatives of the relevant ministries, ANATEL the regulatory agency, the public telecom operator and a local think tank participated in what proved to be a lively discussion. Given the policy was almost fully formulated, I decided to focus on performance indicators, a subject I was working on for both UNCTAD and one which had preoccupied me since the time I was a regulator. It is also a subject that LIRNEasia has developed considerable expertise in. My guess was correct.
‘Mobile phone calls death’. The ominous title, in Lankadeepa online, is not too uncommon in Sri Lankan media. The story is about the latest victim, who apparently met his death by lighting when talking to his mobile on the bund of a tank. According to Daily Mirror, deaths by lightning in Sri Lanka has increased with 18 people been killed since March 1, 2010, against ten such deaths for entire 2009. Daily Mirror also advices against, inter alia, the use of mobile phones even indoors.
Amid rapid technological development, the competition to supply telecom services in war-torn Somalia proves that some complex businesses can thrive even in one of Africa’s dangerous markets. One of the largest telecom companies in Somalia, Hormuud Telecom, has annual sales of as much as US$40 million. Even “Mobile 2.0” is making inroads here. But the success of Somalia’s telecom sector shouldn’t come as such a surprise, according to experts.
An article by an Indian journalist who attended the recently concluded Expert Forum in Islamabad, summarizes various “Mobile 2.0” initatives deployed by emerging South and Southeast Asian countries in recent years. “Mobile 2.0” applications can be described as those which offer services which are more-than-voice, such as payments, money transfers, and mobile banking. Bus tickets: The use of mobile phone to buy tickets has shown promising results for the public transport system in Sri Lanka.
Websites are not signboards. Information in the web must be updated immediately. But Daily Star said the Bangladesh government’s various websites are nothing but digital signboards. They are full of outdated and irrelevant contents. Citizens need information to interact with the state.
Telecommunication Regulatory Commission of Sri Lanka loves SMS. In the pre-election period it requested operators to accommodate a ‘New Year Greeting’ from the President, who apparently was a candidate. Now it warns the users about a false spam SMS. If you have received it don’t worry. Calls from those numbers do not harm your brain or kill you, assures Director General of the Telecom Regulatory Commission (TRC) Anusha Pelpita.
How best to name the key theme for the next research cycle? We discussed this at length three years back. Rohan’s original idea was ‘Mobile Multiple Play’. We would have agreed, if not for the reason it already meant something else. Then came ‘Mobile++’.
It is a measure of CK Prahalad’s fame that I read about his demise in a Sinhala weekly. I had missed the story because I was teaching in Cape Town and then on the road until the end of April. But today, as I glanced through this low-circulation, but high-impact, weekly, I learnt of his passing. Last year, I was discussing the possibilities of inviting him to give lectures and interact with business leaders in Colombo and southern India. Our business partner was of the opinion that Professor Prahalad was not known widely in Sri Lanka and that we would have to do extensive marketing.
A write-up by an Indian journalist who attended the recent Islamabad Expert Forum summarizes the reasons for it working better than the gargantuan Indian USF: lower rate; efficient disbursement mechanism: Interestingly, while in India, a telecom operator has to contribute 5 per cent of its annual revenue to the USO Funds, Pakistan charges much less at 1.5 per cent. In India, the funds go to the national budget and the Department of Telecommunications has to make projects to source them, in Pakistan a separate company has been created to utilise the funds. The journalist also points to a new twist whereby renewable energy has been made mandatory for all base stations supported by the Fund. In a bold move, the Pakistan Telecom Authority, the telecom Regulator has made it mandatory that all bases stations being set up with support from the USF should be ‘Green Sites’ or renewable energy powered, especially solar and wind as the case may be.
The NYT article on efforts to track the effects of the Louisiana oil spill uses database and mapping applications, fed by txts and emails. Mobile 2.0? A technology created to track political violence in Kenya with social media is now being used to log the effects of the oil spill on the Gulf Coast. Witnesses’ texts, tweets and e-mail messages generate the rainbow of dots on a map and database of spill-related damage at the Louisiana Bucket Brigade’s Web site.
Rohan Samarajiva is in Pakistan. Near the border, once marked by Mountbatten’s sharp knife, his cell phone links him to India. Airlines do not understand this proximity. Indian participants, to Expert Forum Meeting jointly organized by LIRNEasia and Pakistan Regulator, first travel led west (3 hours to Dubai) and then east (another 3 hours) to cover 678 km between Islamabad and Delhi – a one hour flight if existed. In the backdrop of Thimpu SAARC summit Rohan asks the same question he has been asking for sometime.
Wi-Fi marks 25 years this month since the FCC decision of 1985 that allowed using spread-spectrum technologies in unlicensed spectrum and sparked a huge dose of innovation in the process. Today if you offer even million dollars for a laptop without Wi-Fi, you will not get it. It has become embedded in the DNA of all portable computers. As a result we can bypass phone networks and make free calls using Skype, Googletalk etc. Only dumb authorities don’t provide Wi-Fi in the airports.
Apple is facing a potential antitrust probe into whether the software underpinning its groundbreaking iPhone unfairly locks out competitors. The US Federal Trade Commission became curious when a dispute that broke out between Apple and Adobe over the latest version of the iPhone software, which was unveiled last month. Apple’s CEO Steve Jobs has explained why the company’s devices don’t support Adobe’s Flash, a widely used video streaming technology. “Adobe claims that we are a closed system, and that Flash is open, but in fact the opposite is true,” he wrote. Adobe’s Flash has become a de facto standard for the industry to create web games and present video, with about 75% of video served on web sites using Flash.