LIRNEasia is celebrating its 10th anniversary.
See our story here.


Tag Archives: government services

Work with us - Applications are being received for the positions of Big Data System Administrator, Research Manager and Junior Researcher.

Mobile at the center of Modi administration’s digital strategy

It appears that unlike the previous government that was not of one mind regarding the centrality of mobiles, the new government has accepted it. The Digital India project that aims to offer a one-stop shop for government services would use the mobile phone as the backbone of its delivery mechanism. The government hopes the Rs […]

Big data and the delivery of government services

The IDRC Asia Office was kind enough to permit publication of a part of a concept paper I wrote for them. Here is an excerpt: At present, the principal methods for understanding users or demand are quantitative research (representative-sample surveys) and qualitative research. The former is used primarily for understanding “what” questions and the latter […]

Leveraging ubiquity of mobiles to improve government services

Last year, I wrote about how the ubiquity of mobiles had helped a Bangladeshi doctor improve vaccination rates and win a Gates Foundation Prize. Here is another story about how the ubiquity of mobiles is helping improve government service delivery in Lahore, Pakistan. Even among the poorest fifth of households, 80% now use phones, so […]

Government services for the newly connected

Most people are electronically connected to each other and to their governments. This happened in our countries in the past decade. How does this translate into being treated with more respect as a citizen? Almost everyone has experienced the frustration of going to the wrong office; of going to the right office but being told […]

Design for government

Last week I attended a day-long seminar on applying design thinking to government. I wasn’t fully convinced that this was truly novel. But there is no doubt that government does not adequately research the end user of its services. A write up about the event in Mint highlights that aspect: Design thinking denotes an approach […]

Raw material for useful apps

LIRNEasia in partnership with Lanka Software Foundation and several other partners has spent a lot of time figuring out how we could catalyze the growth of useful apps on mobiles, in connection with a project proposal we just submitted. Unlocking the wealth of data sitting inside government, as described in this op-ed by Richard Thaler […]

Public goods and positive externalities

Our research on the rubber growing industry has taken us into a terrain where there are many government services, not optimally provided, and suggestion about more government services that could be provided to further one or another objective. In this context, the article just published in Ground Views has relevance, as shown by the opening […]

R2P to R2P (research to policy)

Last week, LIRNEasia’s lead scientist and the director of the knowledge to innovation project, Dr Sujata Gamage, made a presentation to the annual sessions of one of Sri Lanka’s oldest social science associations, the Social Scientists’ Association (SSA), on the literature pertaining to Research to Policy and how to take research to the policy process. […]

Use a mobile to get pension: Mobile 2.0 research findings receives media coverage in New Delhi

“The government is spending a lot on e-governance by putting up kiosks in villages. These kiosks cost a lot and need electricity, which is not always available in rural areas. An internet kiosk costs the government about Rs 1.5 lakh, while this would cost Rs 22,000.” Financial Chronicle (New Delhi edition) quoted Subhash Bhatnagar, adjunct […]

Long way to go in e government services

Sri Lanka’s 1919 Government Information Center, serving 20 million people gets around 3000 calls a day, compared to New York City’s 311 service which is serving perhaps the same number of people but gets 50,000 calls a day. Long way to go .. . . not only in terms of getting citizens to use the […]

Search

Research Mailing List

Enter your email for research updates:

Login

Flickr Photos