Laos Archives — LIRNEasia


Sri Lanka: Whither onshore BPOs @BOP?

Posted on December 29, 2008  /  8 Comments

Recessions are not bad for everybody. Proverbial silver line in the cloud, they bring hope to some. Success of the India BPO industry can partially be attributed to the post 9/11 recession. Tighter the economy, cheaper the solutions business looks for. How far onshore rural BPOs cater to the needs of their clients?
While some Asia-Pacific economies are world leaders in information and communication technologies (ICT) where broadband access is ultra-high speed, affordable and close to ubiquitous, in most of the region’s poorer countries Internet access remains limited and predominantly low-speed. This is what ITU’s Telecommunication/ICT Indicators Report for the Asia-Pacific region 2008 says. It was released at ITU TELECOM ASIA 2008, Bangkok, Thailand yesterday (Sept 2, 2008). The Report finds evidence that ICTs and broadband uptake foster growth and development, but the question remains as to the optimal speed that should be targeted in view of limited resources. The area in which the region really stands out is the uptake of advanced Internet technologies, especially broadband Internet access.
Aug 26, 2008, telecomasia.net Asia’s emerging markets, comprising eight nations, are expected to see mobile subscriber net gains of 573 million by end-2012, breaching the one billion mark to close the year at an estimated 1.06 billion subscribers, a report from research firm Frost & Sullivan said. In 2007, these emerging markets were home to some 487 million mobile users, accounting for 37.1% of Asia-Pacific’s total mobile subscriber base, the report said.
The Economist is not correct saying ‘No Evidence’ of Internet blocking in Sri Lanka, and in Laos and Cambodia the Internet usage is low so blocking does not make any difference. As shown, even in Asia the attitude of officialdom varies when it comes to filtering content of a social nature. In many places agreements are set with service providers to block nasty stuff such as child pornography. In a few countries intervention is stronger, up to the level of pervasive censorship. This week Pakistan’s block on YouTube accidentally caused an international outage for that website.