Today, Rohan Samarajiva delivered a speech at TEDx Colombo held at the Punchi Theater, entitled “Government services: Anytime, anywhere, any official language, now.” Much emphasis was laid on the usage of ICT in order to help trilingual government service delivery. Using the T@BOP data he illustrated the popularity of mobiles among the Sri Lankan BOP, and therefore their suitability as a medium for accessing government services, to answer queries or assist in contacting other government offices. This kind of help line service cannot be provided by private organizations; government has to be involved, in order to provide credibility. Ultimately, any citizen should be able to get things done, without hesitation, promptly, no matter what language they speak.
As the media dissemination phase of the teleuse@BOP 3 study draws to a close, we were pleased to see the qualitative results showcased in a long article in the Times of India, perhaps one of the most prestigious among the high-quality media of India. Rural and low-income consumer segments are attracting immense interest as they are expected to contribute to the next wave of growth in India, particularly for telecom products and services. Many industry experts believe that the next billion telecom subscribers will come from the BOP. Telecom adoption at the BOP highlights the role of telecom in enhancing household income and transforming personal identity by increasing accessibility and hence, credibility. Telecom adoption is also seen to impact their social and professional network coordination by strengthening family ties and increasing business coordination by overcoming challenges posed by location and context.
In an informal interview with well-known journalist and blogger Frederick Noronha at the 3rd PAN ALL Partners’ Conference held in June, Rohan Samarajiva explains the importance of wireless technology, particularly for business-related purposes, based on T@BOP findings for 2008. He emphasizes that when comparing the effectiveness of different communication telephonies, one needs to go beyond measuring indicators of “volume” to that of “value”; furthermore, he emphasizes that within telephony itself, “one call is not the same as another call” (e.g. a call saying “I am here” cannot be compared to a call made to communicate an emergency).
Findings on public phone use from the Teleuse@BOP3 study have been published in the Indian media. An excerpt of one, published by Yahoo, India follows: A new study says public telephones are the most frequently used method of making calls by Indian women at the bottom of the social pyramid compared to other South Asian nations like Bangladesh, Pakistan, India, Sri Lanka, Philippines and Thailand. Indian men at the bottom of the pyramid, on the other hand, rely more on their mobiles, the study said. Women can walk into a phone booth at any time to connect to friends and families without the fear of being harassed, spied upon or discriminated against in terms of gender. Home phones, said the study, exposed the women to being censured.
LIRNEasia‘s recent research on ICT use and remittances among migrant workers was released in Dhaka on 28 June 2009. The study of over 1,500 domestic and overseas migrant workers in six Asian countries (Bangladesh, India, Pakistan, the Philippines, Thailand and Sri Lanka) has yielded some interesting insights in Bangladesh, with important policy implications. Demand for communication among Bangaldeshi migrants surveyed was particularly high compared to the other countries surveyed; a significant number of overseas migrants even used the Internet to call home. Bangladeshi migrants were sending home around half of their salaries on average, mostly through banks, and hand-carried in cash. Mobiles play a key role in coordinating remittances; a small number of overseas migrants were even sending money home through their mobiles.
CB [cell broadcasting] is an intrinsic feature of GSM, UMTS and IS 95 CDMA networks, and is thus available in the two Maldivian networks. But it must be activated. Most handsets are capable of receiving CB messages but the feature must be turned on. However, in the early stages, getting customers to turn on the feature could be an effective way of educating them of mobile-based public warning. Following stakeholder meetings that included sharing of information on the ongoing CB channel-standardization work of Study Group 2 of the Telecommunication Bureau of the International Telecommunication Union (ITU-T) and experience in attempting to use CB for public warning in Sri Lanka, the recommendations to TAM are being finalized.
A clinic on Communication for Policy Impact was conducted by Dr. Rohan Samarajiva, Helani Galpaya and Nilusha Kapugama of LIRNEasia at the recently concluded IDRC PAN-All conference in Penang, Malaysia. The necessity of communicating or disseminating good research results to stakeholders such as the policymakers, private sector and media was one of the underlying themes of the conference. The clinic focused on giving participants the necessary tools to formulate a communications strategy for a given project. Some of the key aspects identified were: identification of relevant audience/s and appropriate method/s of communication, importance of story telling timing of the release of results recognition of policy windows The importance of developing a communications strategy at the proposal stage of the project was highlighted.
Dr. Gordon Gow presented the working paper titled; The future of community-based hazard information systems: Insights from the Internet sharing economy. Dr. Gow who was previously at the LSE is now an Associate Professor at University of Alberta. The presentation began by looking at situations where systems/programmes are developed but only to fall to disuse.
An article published in the Himal Southasian and authored by Rohan Samarajiva, explores the feasibility of regional economic integration among the SAARC region, given among factors, high telecommunication costs between such countries. Entitled, ‘Roaming dystopia’, the article opines that in the same way that poor transportation facilities can stifle international trade between countries, so can high communication costs such as leased line prices act as a deterrent to effective economic integration. Based on roaming tariffs collated and published in LIRNEasia’s International Voice Benchmarks report, the article states that “unless telephone calls within the region are cheaper than calls to locations outside, it is reasonable to dismiss declarations on economic integration as little more than hot air”. The full article is available here: Part 1 | Part 2| Part 3
An article, co-authored by Rohan Samarajiva and Payal Malik, has been published in India’s Financial Express. The article discusses findings from LIRNEasia’s Teleuse@BOP3 project. Read the full article here. Just five years ago, the Indian telecom industry=barely included the poor. The country had a teledensity of 7/100 people, but in rural India 100 people were served by only 1.
Rohan Samarajiva, Chair and CEO of LIRNEasia was awarded the prestigious 2009 “Communication Research as an Agent of Change Award” by the International Communication Association (ICA) at the 59th Annual conference of the ICA on 23 May 2009, in Chicago, USA. The award honors one person each year whose work has had a demonstrable impact on practice outside the academy, with clear benefits to the community. The award was presented to him by Patrice M. Buzzanell, President of the International Communication Association. At the ceremony a brief statement about his accomplishments and the ways his work has had sustainable social benefits was presented by the ICA: “Dr.
The 13th telecom reform course for regulators and stakeholders offered by LIRNE.NET in collaboration with the Graduate School of Business at the University of Cape Town will start on the 14th of April 2009. The LIRNE.NET courses started in the Netherlands, moved to Denmark, then were offered in multiple locations in Africa and the Caribbean, until settling in Singapore since 2005. Now the baton has passed to our colleague Alison Gillwald at the EDGE Institute in South Africa.
Rohan Samarajiva will present the next SA Connect Public Seminar Series, entitled, ‘The path to the information society: Does it lie through the mobile? Evidence from Asia and thoughts for Africa’, on the 14th of April, at the Graduate School of Business, University of Cape Town, South Africa. “A people centered, inclusive, and development-oriented information society where everyone can create, access, utilize and share information and knowledge enabling individuals and communities to achieve their full potential in promoting their sustainable development and improving their quality of life,” was the common objective agreed upon during the World Summit on Information Society (WSIS) process. This lecture will examine the evidence from representative surveys of teleusers at the Bottom of the Pyramid in six Asian countries, including within them the Indo-Gangetic Plain that is home to the world’s largest concentration of poor people, on whether the path to the information society is likely to be the conventional computer at the end of a broadband connection or a mobile. The possible contributions of the budget telecom network business model, pioneered in South Asia, will be discussed.
Proceedings from LIRNEasia’s Telecom Regulatory Environment (TRE) dissemination event, held on March 6th, 2009, have been published in Voice&Data, India’s leading magazine on the business of communications, and also LIRNEasia’s collaborating partner for the event. Over seventy key experts of the telecom industry participated at the event, with aim of understanding and sharing the key challenges in the Indian policy and regulatory environment and the solutions available. Delivering the keynote address, RN Prabhakar, member, Telecom Regulatory Authority of India explained the challenges faced by a regulator during the course of development. The event saw the release of the TRE survey, jointly presented by Rohan Samarajiva and Payal Malik. A panel discussion on ‘Challenging Policy and Regulatory Environment,’ was also held.
Two surveys of India’s telecom regulatory and policy environments conducted in 2006 and 2008 by LIRNEasia show a dramatic increase in the score for universal service policies since the policy changes effected in 2007. From being ranked lowest among six emerging Asian countries, India now has close to the highest score for universal service policy and implementation in the mobile subsector, the most dynamic and important of all. What is also noteworthy is that the 2006 score for universal service was the lowest among the six policy and regulatory dimensions that were assessed then. By 2008, that unenviable position had been passed to the dimension of management of scarce resources (spectrum). The increase in the USO score in the fixed subsector was 36 percent; and in the mobile sector 64 percent.
The results of the 2008 TRE research were presented at a well attended event in New Delhi on 6 March 2009. The picture above shows Mr R.N. Prabhakar, Member of the Telecom Regulatory Authority of India responding to points raised in the discussion. In the background are members of the panel, including LIRNEasia Chair and CEO Rohan Samarajiva.