In May 2007, I made a presentation to high-level committee appointed by the government of Bangladesh to recommend reforms to the way international telecom traffic was handled. I neglected to spell out what BPO stood for. “What is BPO” was the question from the audience. Seven years later, Bangladesh is ranked 26th in the AT Kearney Global Services Location Index. That is great.
Is this a regional trend? I came across this report from Thailand, soon after reviewing a book of energy policy and politics by Minister Ranawaka from the JHU, the Sri Lankan political party which has monks in leadership positions and which got into Parliament by fielding an all-monk slate of candidates in 2004. The monk’s role in energy reform has surprised several people. Phra Buddha, who made a name for himself while leading a protest against the Yingluck Shinawatra government early this year, said he was now planning to champion for reform in this important sector. The monk had joined the People’s Democratic Reform Committee, led by former deputy prime minister Suthep Thaugsuban, who has now also taken up saffron robes.
I have always been intrigued by the differences between South and South East Asian countries. We saw this over and over again when we did the Teleuse@BOP surveys. But playing around with some numbers for Facebook users in four South and four SE Asian countries, I was astounded. In all the SE Asian countries, there are more Facebook users than there are Internet users. In the case of Myanmar, the multiple is 4.
Turnover of GlaxoSmithKline was US$44 billion in 2013 and it annually spends $6.5 billion in R&D. Its sales data is public information while results of R&D had been the best kept secret until October 2012. Two years ago the British pharmaceutical behemoth has stunned the scientific community when it decided to share the detailed data of its clinical trials. No, it was not a cheap marketing stunt, as MIT Technology Review reports: In May 2013, the company began posting its own data online.
On 8th August 2014, LIRNEasia held an event titled “Big data for development: Responsible use of mobile meta-data to support public purposes” in Negombo, Sri Lanka that was attended by all the MNOs in Sri Lanka as well as MNOs/ industry representatives from Pakistan, Bangladesh and India. The purpose of the event was two-fold: Show how mobile network big data could provide timely and policy relevant evidence for development using illustrations from Sri Lanka and elsewhere; and Discuss the draft guidelines developed by LIRNEasia for how MNOs could share their data with third parties using it for public good, whilst also minimizing the harms from such big data analytics. This event was the first in a series of steps that will hopefully lead towards the adoption of voluntary guidelines by MNOs to facilitate such activity. The presentations from the event as well as the draft guidelines are below. The agenda is available HERE.
I had some fun today. The Chamber of Commerce organizes a Sri Lanka Economic Summit every year. I was invited to moderate the closing session that included the Chairs/CEOs of some of Sri Lanka’s highest profile companies: Brandix, Softlogic, Keells, Hemas and Dialog Axiata. The topic was innovation and growth. There was a lot of talk about infrastructure and education, with the latter winning by a length.
There is a good article the mobile revolution by Nalaka Gunawardene in Sri Lanka’s best business magazine, Echelon. No surprise, he draws extensively on LIRNEasia research ranging from teleuse at the bottom of the pyramid through the work on the budget telecom network business model to our estimates of how many Internet users there are. This is where you would look for the excerpt and the link to the article. But Echelon is a young publication and they need to get their revenue model working. There is a lag between the ad revenue generating print version (out this week) and the possibly cost-causing online version.
LIRNEasia research is extensively quoted in this Sunday Times article by Nalaka Gunawardene. The past decade has seen the highest number of telephone connections being given out across South Asia. It happened thanks to what researchers call the ‘budget telecom model’, where low cost technologies coupled with business process innovations helped telecom operators to reduce costs. First, regulatory reforms lowered or removed entry barriers for more operators to enter markets. Then intense competition brought down sign-up and call charges, so phone users started calling more.
Yesterday, Sriganesh Lokanathan and I spent the day at the inaugural event of a business analytics group, pulled together by the Sri Lanka Ministry of Higher Education and the School of Information and Business Analytics at Deakin University. Seven Sri Lankan universities were represented by faculty as were several Sri Lankan IT firms. When the issue of university-industry collaboration came up, Srinath Perera of WSO2 said that they were already collaborating effectively, including through the three-way relationship with LIRNEasia and University of Moratuwa. Clearly, partnerships are critical in a a field like big data where we are all operating at the frontier of knowledge. The data resides inside firms and government organizations.
I’ve written about the e gov rankings before but in those instances, 2012 and 2010, the direction that Sri Lanka was taking was negative. But this year, miracles have been achieved. Sri Lanka has advanced 41 places in the biannual survey, erasing all the reverses I wrote about. Sri Lanka ranks first in Southern Asia, with the Maldives ranking in second position. The Sri Lankan government has made a substantial effort to develop its online portal which now ranks 74th in the world.
In all network industries,the core problem is the peak. Peak is what drives investment and costs. But in Sri Lanka, even the valley is becoming a problem. The laws of physics require every electron that is produced and distributed over the grid to be also consumed. We lack adequate demand in the middle of the night.
Would the prepaid model used for mobile phones services, do well in electricity? Will it benefit the poor? How will it benefit? Would it benefit CEB and LECO? Rohan Samarajiva is giving insight and answers to all these questions in these articles here (in English) and here (Sinhala) Every month CEB and LECO produce and distribute close to five million paper bills.
This is disaster risk reduction week in Sri Lanka. Nothing official, but we decided some time back that tsunami commemoration is better done in the middle of the year, than in the last week of December when everything, including our brains, shuts down. I learned this from my children’s schools where they celebrate half-birthdays for kids whose birthdays are inconveniently situated. We have been running the disaster risk-reduction lecture and discussion event since 2010. This year, thanks to the hard work and initiative of Nuwan Waidyanatha, we have a whole week of activities.
Today’s LBO Choices column was the second to be based on LIRNEasia’s 2012-14 inclusive information society research. The basic idea was to see how ICTs could be used to improve the customer experience in important government or government-sanctioned service delivery activities. Other questions included what lessons could be learned from the mobile success story for other government services. When LIRNEasia conducted quantitative and qualitative research on poor micro entrepreneurs in Colombo and secondary cities in Wayamba, it was clear that there was significant interest in managing their energy bills. Sixty one percent had already changed to energy-efficient lighting; over 15 percent were switching off/disconnecting appliance and lights.
The rise of social media hammered the readership of our blog. So there have been times when I have wondered whether it’s worth the time and effort. Today is not one such day. I was reading the Reforms Chapter of the recently released Annual Report 2013 of the Sri Lanka Ministry of Finance and Planning, when my eyes were snagged by somewhat familiar language: Although Sri Lanka and India have dropped in their rankings: Sri Lanka from 69th place to 76th, a fall of seven places, being overtaken by countries such as South Africa, Indonesia and Thailand: India has dropped from 68th to 83rd place. Philippines, which is a BPO powerhouse has advanced from 86th place to 78th, ahead of India, but behind Sri Lanka.
As far we knew, this number is collected on the basis of demand-side surveys. When such surveys were not available, “administrations” (Ministries or Regulatory Agencies tasked with the job) would submit estimates, based the number of subscriber and a multiplier. We’ve spent untold hours on the phone, trying to wheedle these numbers out. We even published a peer-reviewed article proposing an alternative (and, in our opinion, superior) method. But little did we (and the peer reviewers, and those collating the data at the ITU) know.