It appears that the India-Sri Lanka joint venture in business process outsourcing is having a hard time because Sri Lankans are difficult to train. The LBO article is worth a read, but here is a key quote. Revenues had fallen as the US recession took its toll on the auto and restaurant businesses which comprised the bulk of its customers but that the number of clients was growing, JKH said. Roy also said it was important for Sri Lanka to expand higher education and technology training institutions to ensure the supply of trained people if the country wants to attract more BPO business. He said Sri Lanka had the highest number of British-qualified accountants outside Britain and should capitalise on its own strengths instead of trying to compete with India.
A recently released World Bank report states that mobile prices in Sri Lanka dropped by 43%, the world’s highest, in 2004-06. Next were Uzbekistan and Chad at -37% and -31% respectively.
In an informal interview with well-known journalist and blogger Frederick Noronha at the 3rd PAN ALL Partners’ Conference held in June, Rohan Samarajiva explains the importance of wireless technology, particularly for business-related purposes, based on T@BOP findings for 2008. He emphasizes that when comparing the effectiveness of different communication telephonies, one needs to go beyond measuring indicators of “volume” to that of “value”; furthermore, he emphasizes that within telephony itself, “one call is not the same as another call” (e.g. a call saying “I am here” cannot be compared to a call made to communicate an emergency).
LIRNEasia’s most recent colloquium, Mobile 2.0: m-money for the unbanked was held via Skype. Erwin Alampay (PhD) , LIRNEasia research fellow, presented his working paper mobile 2.0 on m-money, from Manila, Philippines, via Skype to participants in three separate locations: Colombo, Sri Lanka (at LIRNEasia’s office), Yunnan, China and Bangkok, Thailand. Unlike previous virtual colloquia, where presenters (as well as participants) were abroad, this time, we were able to rely 100% on the Skype conference call.
In other countries, government are focusing on removing electronic equipment from the waste stream, basically requiring the equipment vendors to take the unwanted equipment back. Since January, Washington State residents and small businesses have been allowed to drop off their televisions, computers and computer monitors free of charge to one of 200 collection points around the state. They have responded by dumping more than 15 million pounds of electronic waste, according to state collection data. If disposal continues at this rate, it will amount to more than five pounds for every man, woman and child per year. In Sri Lanka, the Environment Ministry is collecting massive amounts of money from mobile usage, in the name of recycling mobile phones.
Colloquium conducted by Dr. Erwin Alampay of NCPAG, Philippines. Presentation began by looking at the potential for M-money. Why should we use m-money? Improving efficiency: Improve services, financial services.
Findings on public phone use from the Teleuse@BOP3 study have been published in the Indian media. An excerpt of one, published by Yahoo, India follows: A new study says public telephones are the most frequently used method of making calls by Indian women at the bottom of the social pyramid compared to other South Asian nations like Bangladesh, Pakistan, India, Sri Lanka, Philippines and Thailand. Indian men at the bottom of the pyramid, on the other hand, rely more on their mobiles, the study said. Women can walk into a phone booth at any time to connect to friends and families without the fear of being harassed, spied upon or discriminated against in terms of gender. Home phones, said the study, exposed the women to being censured.
The results of the migrant study that was conducted along with the teleuse@BOP 3 study were released in Dhaka today. The first of the news coverage: Expatriate Bangladeshis called home more frequently than their Pakistani, Indian, Sri Lankan and Filipino counterparts, spending $48 a month to stay in touch, a survey says. The survey ‘”Teleuse at the bottom of the pyramid”, conducted by LIRNEasia, a regional ICT policy research institute, found 87 percent of Bangladeshi migrants called home at least once a week, while 34 percent called home daily. Dr Rohan Samarejiva, chairman and CEO of the LIRNEasia, disclosed the result of the survey on Sunday in Dhaka. Dr Samarejiva said the survey was conducted over 1,500 overseas and domestic migrant workers from Bangladesh, India, Pakistan, Sri Lanka, the Philippines and Thailand.
The main problem, identified by India and Sri Lanka health workers, with the Rural technology and Business Incubator (RTBI) developed m-HealthSurvey mobile application, was in the look up content. The application allows for the user to search for a disease name by typing a few characters of the name. Upon selection predefined symptoms and signs are auto-displayed, giving the user the option to edit those values, if needed. The Health Workers using the application to send patient case information, expressed the need for full list of all possible symptoms and signs, associated with each disease; then all they have to do is delete and not enter. Entering is cumbersome for those user; especially in Sri Lanka, who are not familiar with the spelling of symptom and signs.
LIRNEasia‘s recent research on ICT use and remittances among migrant workers was released in Dhaka on 28 June 2009. The study of over 1,500 domestic and overseas migrant workers in six Asian countries (Bangladesh, India, Pakistan, the Philippines, Thailand and Sri Lanka) has yielded some interesting insights in Bangladesh, with important policy implications. Demand for communication among Bangaldeshi migrants surveyed was particularly high compared to the other countries surveyed; a significant number of overseas migrants even used the Internet to call home. Bangladeshi migrants were sending home around half of their salaries on average, mostly through banks, and hand-carried in cash. Mobiles play a key role in coordinating remittances; a small number of overseas migrants were even sending money home through their mobiles.
The Shining Path did it; the JVP in Sri Lanka did it; the Taliban have made it a habit, and now the Maoists are on the job. What is this telephone envy? Concerned over frequent setback to telecommunication, hampering operations against the Naxals, the Home Ministry has offered that the towers could be located in the premises of para-military forces stationed in the troubled districts or in the campuses of police stations. Home Ministry officials said the highest number of 20 towers were destroyed during the last three years in Chhattisgarh, where last year alone 14 mobile telephone towers of both private and government networks were attacked. Full story.
AT Kearny has issued the 2009 Global Services Index. The good news for South Asia is that Sri Lanka has moved up from 29 to 16 and Pakistan from 30 to 20. India, of course, sits at the top, no change from 2007. The advances of Sri Lanka and Pakistan have been at the expense of the Northern European countries (e.g.
LIRNEasia Lead Economist Harsha de Silva was recently appointed to a five-member Scientific Advisory committee for a two-year multi-country African research project, eAgriculture Network for Africa (eARN Africa): Effectiveness of Electronic-Based Interventions in Linking African Farmers to Markets. The project aims study the effectiveness of ICT-based intervention in linking African farmers to markets so as to inform policy decisions of African governments and stakeholders aimed at improving livelihood of smallholder farmers. The project is funded by the International Development Research Center (IDRC) of Canada; an inception meeting was recently held in Kampala, Uganda, which Harsha de Silva attended. The project will be conducted in six African countries: Kenya, Malawi, Uganda, Ghana, Benin, and Madagascar. The Scientific Advisory Committee constitutes: Prof.
Two years back China Mobile bought Paktel for US$460 million. That was a legitimate transaction. Last week two Chinese nationals were arrested while the authorities busted a bypass den at Islamabad. They have been allegedly the partner of an “influential Pakistani” in this illegal venture. It claims to have caused an estimated six billion rupees (US$74 million) loss to the exchequer.
Some governments shut down telecom networks including the Internet to control dissent. Others do not. What are the conditions that give rise to the former action? Why do others not do this? Israel never shuts down telecom networks but Sri Lanka does.
To many people’s surprise, the UK has decided to tax every fixed line 6 pounds a year to build “next generation broadband” throughout the country. But Virgin’s network is limited and fibre-optic cables are expensive. The two firms can profitably reach only around two-thirds of the population, reckons Matt Yardley of Analysys Mason, a consultancy that helped to prepare the report. Connecting the rest at high speed will cost around £3 billion. So Lord Carter surprised the broadband industry by proposing a £6 annual tax on telephone lines, raising around £150m.