HSBC


Why no toll free numbers?

Posted by on February 2, 2007  /  0 Comments

Sri Lanka completed a major change in the numbering plan in 2003.   That included provision for toll free numbers.   However, from the report below, it appears that the necessary implementation actions have not been taken. LANKA BUSINESS ONLINE – LBO Though Sri Lanka does not have a toll free number system, HSBC has arranged with fixed and mobile operators to offer a toll free number. “We will expect lot more customers to use phone banking as it is easier and free of charge,” says Chandima Liyanage, who is in charge of HSBC’s distribution channels.
Dilshani Samaraweera & Harsha de Silva The Information and Communication Technology Agency of Sri Lanka (ICTA) and LIRNEasia have partnered to conduct an in-depth baseline sector analysis of the BPO sector in Sri Lanka, to assess its direct, as well as indirect impacts on the country, and to identify opportunities and constraints for its growth. The preliminary findings of the analysis will be presented at the colloquium. The finalized country report will be available publicly and it is envisaged that it would constitute an essential input in the formulation of effective policies that would catalyze sector growth.
It has been three months since Sri Lanka lost 40,000 valuable lives and the Indian Ocean region 300,000. Given below is the e-mail message that LIRNEasia sent to its friends and well wishers on this sad day of remembrance. It is being posted here in case we missed your e-mail address or got it wrong. Three-month alms giving in remembrance of the victims of the 2004 Indian Ocean tsunami Prompt action to establish an effective National Early Warning System is the best memorial we can build to the 40,000 valuable lives that were swept away for the lack of a few minutes of warning and a little awareness.—NEWS:SL Concept Paper It is customary in Sri Lanka to offer a dana (an alms giving wherein offerings are made to monks and the resulting merit is offered to the departed) three months after the death of a dear one.
Yesterday, I spoke to a large and restive crowd (made so by lack of air conditioning and a delayed start) in Matara (main city in the South of Sri Lanka) at the launch of the Pathfinder Foundation’s first book, a Sinhala translation of Janos Kornai’s Toward a free economy. I was asked to talk about globalization and the relevance of Kornai’s ideas for facing the challenges posed by globalization. In this talk that I pieced together thanks to time zone differences that caused me to wake up at 3 in the morning while in the US, I illustrated the issues referring to Business Process Outsourcing (BPO), a broad area of service exports for which efficient, flexible and low-cost telecom is a pre-condition. I think the talk provides the "big picture" of the necessity of telecom reforms of the type that we at LIRNEasia are involved in. If we are to go beyond simply giving people phones, to giving them "money in the pocket and hope in the heart" this big picture is essential.