Responding to complaints from harassed consumers who are offered “broadband” at speeds much slower than those stipulated by the government, the Telecom Regulatory Authority of India (Trai) has taken a tough call. It has written to operators saying they can no longer advertise broadband services that say they offer “up to” 256 kbps speeds, thereby circumventing the rules by offering services at far lower speeds Instead, Trai has directed all operators to clearly mention the minimum guaranteed download speeds in various packages. The regulator said operators have promised to abide by the new direction. Meanwhile, the regulator has also mooted a discussion paper, which was released today, on whether the present level of 256 kbps defined as the minimum speed for a broadband connection should be raised to bring it on a par with international standards. The paper said in countries like France and Singapore, broadband is defined as a minimum speed of 512 kbps.