In 2006, Sarvodaya started a project with IDRC funding to help the burgeoning telecenters (under various names) learn from each other and solve the problems they faced in an environment marked by rapidly changing technology and consumer demand. As part of this effort, Sarvodaya Fusion organized two training sessions at the MAS Institute of Management and Technology in Tulhiriya. The presentation that Helani Galpaya and I did (Sujata and Chanuka ran a parallel session) included components on innovation in service industries, the external environment that made innovation so important for telecenter operators, and systematic learning from failures. Because we had to work with multiple languages, it was not possible to cover all the slides, which are here. One of the things we noticed was that there appeared to be two different kinds of problems: the first kind could be fixed through process innovation; the second kind was structural and required remedies that were outside the scope of an event like this.
In 1998, the principal journalist organizations of Sri Lanka agreed on the Colombo Declaration on Media Freedom and Social Responsibility. That served as a roadmap for some interesting and innovative reforms including the creation of a self-regulatory mechanism for print media in 2003. Of course, the reforms were not completed. In the hope of revising the text and energizing the reform effort, the Sri Lanka Press Institute organized a workshop, at which I was asked to speak. In light of the 15 minutes I was assigned, I decided to focus on SMS and cell broadcasting within the larger context of mobiles, a subject we are deeply interested in, rather try to cover the waterfront.
This was the title for a presentation I was asked to do for a seminar organized by the SAARC Chamber of Commerce, the FCCISL and the Naumann Foundation. The presentation examined the broadening of consumer rights in the Sri Lanka industry as a result of the increased economic freedom in the telecom industry enabled by the multi-faceted liberalization undertaken by multiple governments since the 1990s. It then went on to draw lessons for other infrastructure industries and countries. The principle of “competition wherever possible; regulation where necessary” was the anchor of this part of the presentation. It was emphasized that the possible and necessary varied depending on country and time and that there were no one-size-fits-all solutions.
Senior citizen and former left wing politician Vasudeva Nanayakkara, who drew attention as a public activist as the successful petitioner in the Lanka Marine Services Ltd., (LMSL), is now threatening to take up another public interest issue in court – failure of the Telecommunications Regulatory Commission’s (TRC) to comply with a Supreme Court (SC) order of May 7, 2007 to draw up a new tariff structure. In a letter dated October 10, 2008 to TRC Director General Priyantha Kariyapperuma – copied to The Sunday Times – Mr. Nanayakkara states that ‘OPA’s experts in their presentation to the TRC, around March 2008, explained and established that the TRC’s tariff proposal recommended to the SC is flawed mathematically and technically and that it is in violation of the provisions in the Sri Lanka. In particular, Mr.
One and a half years after the 2004 Indian Ocean tsunami, the government of Sri Lanka stated that it had obtained funds for three warning towers and was on track to build 25 more by the second anniversary: The Ministry has already received funds from UNESCAP to build three tsunami warning towers in the Eastern, Northern and Southern Provinces and hopes to build another 25 towers by December 26 [2006] to mark the second anniversary of the disaster, according to the Times. We were skeptical and we were right. By September 12th, 2007, the day of the last false warning and erroneous government evacuation order, one tower was up. The one tower did not work. So now, one and a half years after that false announcement about 25 towers (and almost four years after the tsunami), we have a Cabinet decision: Cabinet approved a memorandum submitted by the Minister of Disaster Management and Human Rights, Mahinda Samarasinghe and the Minister of Local Government and Provincial Councils, Janaka Bandara Tennekoon, to accept the revised proposal to expand the Emergency Response Systems (ERS) currently in place by upgrading and establishing 14 fire and rescue stations, in addition to the 18 stations developed […]
The Sarvodaya Suwadana Center Volunteers (Community Healthcare Workers) assembled at the Medical Officer of Health office in Kuliyapitya (Kurunegala District, Sri Lanka). This was a workshop organized by Sarvodaya and LIRNEasia as part of the Real-Time Biosurveillance Program (RTBP), launched in July this year – evidence based healthcare research aiming to evaluate the use of mobile phones for collecting health data and applying statistical data mining software programs for detecting emerging diseases outbreaks. This initiative is to complement the existing national disease surveillance and notification system.
At the end of a long day at Telecoms World South Asia in Dhaka, I presented some of the preliminary results of the Broadband QoSE work being done with IIT Madras. I talked about the finding that the bottleneck in Chennai and Colombo appeared to be the international segment and that the first results from the testing done in Dhaka suggested the same applied to Bangladesh, with the ISPs using satellite (versus undersea cable) were suffering very high latencies. The CEO of a Pakistan ISP, Mr Wahaj us Siraj, said that the situation in Pakistan was very different, with plenty of capacity available on the undersea cables and low contention ratios (1:4) being used. Prices of international capacity had come down radically in recent times, he said, and now amount to only around 25 per cent of costs. I responded that we need to start testing in Pakistan soon, because this further illustrates the value of the AshokaTissa methodology, which allows the diagnosis of where problems exist which may vary from location to location.
An article entitled, ‘Teleuse at the Bottom of the Pyramid: Beyond Universal Access’, co-authored by Harsha de Silva and Ayesha Zainudeen, has been published in Telektronikk, a leading telecommunications journal, published by Telenor, Norway. Appearing in the journal’s second issue for 2008, aptly titled, ‘Emerging Markets in Telecommunications’, the article explores the extent to which “universal access” to telecommunications has been achieved in Asia, based on findings from LIRNEasia’s five-country study of the use of telecommunication services at the ‘Bottom of the Pyramid’, namely in India, Pakistan, Philippines, Sri Lanka and Thailand. Very high levels of access, but low levels of ownership are found. The paper then looks at the potential benefits that these non-owner users are missing out on, and then goes on to look at the key barriers to ownership that are faced by them. The paper estimates that there could be close to 150 million new subscribers at the BOP in these five countries by mid-2008.
In a fullpage advertisement that will be published in the Sunday papers on October 5th, Tigo, Sri Lanka’s “third” mobile operator (not that we place that much stock in market share calculations based on numbers of active SIMs), will effectively end the unloved receiving-party-pays regime in Sri Lanka. Its tariff scheme is about the simplest I have seen in a long time: all incoming calls free; offnet outgoing 10 LKR cents a second (roughly USD 0.001); onnet outgoing 5 LKR cents a second (roughly USD 0.0005). No time periods.
Mark Wood, who among other things coordinates the group that is working harmonizing the address space for cell broadcasts on mobiles at ITU-T, had an intensive discussion with representatives of Sri Lanka mobile operators at a meeting organized at very short notice by LIRNEasia on 2nd of October 2008. He was on his way back from a successful visit to Male to speak at a cell broadcasting workshop co-organized by LIRNEasia and the Telecom Authority of Maldives. Why is harmonization important? Coastal areas are vulnerable to rapid-onset, broad-spectrum hazards such as tsunamis and cyclones. Coastal areas also attract large numbers of tourists.
According to TelecomTV, TeliaSonera is acquiring controlling interests in Spice Telecom, the second mobile operator in Nepal and Applifone, the fourth largest operator in Cambodia. This is an intriguing development from a company many thought was withdrawing from the South Asian region. A few years ago there were well publicized negotiations to sell its stake in Sri Lanka’s Suntel, which is believed to have failed for the lack of a high-enough bid. TeliaSonera and its predecessor entities have not shown the nimbleness of its Nordic competitor, Telenor which has strong positions in South and South East Asian countries. One hopes it will.
Results for Indonesia in LIRNEasia’s Telecom Regulatory Environment survey show an interesting trend. Unlike their counterparts in other countries (Bangladesh, India, Maldives Philippines, Sri Lanka, Thailand) Indonesia telecom experts have given marks so low for different aspects of their regulatory environment that none of the categories, in any three sectors, meet the average of 3. (The options were from 1 to 5, 1=extremely unsatisfied, 5=excellent service) The one comes nearest is the score for Market Entry in the mobile sector (there are nine players in the market – eight national, one regional) but that too miss the average by 0.05 points. The results do not show a change from the previous (2006) scores.
Exactly seven years from yesterday (still today to some), early in the morning on September 11, 2001, nineteen hijackers took control of four commercial airliners en route to San Francisco and Los Angeles from Boston, Newark, and Washington, D.C. The hijackers flew two of the airliners, American Airlines Flight 11 and United Airlines Flight 175, into the North and South Towers of the World Trade Center. Another group of hijackers flew American Airlines Flight 77 into the Pentagon. A fourth flight, United Airlines Flight 93, whose ultimate target was either the United States Capitol or White House, crashed near Shanksville, Pennsylvania.
Telecom major Bharti Airtel today said the company hopes to start operations in Sri Lanka within this calendar year, despite the delay in getting interconnection from the local operators there. “Discussions are going on with the Sri Lankan telecom regulator and the existing operators there relating to the interconnection issue. It should be sorted out shortly,” company’s CEO Manoj Kohli told reporters here. “We should be in a position to start our operations there before 2008. It is as per our schedule,” he said.
Last Friday, I was invited to speak at an awards ceremony for the winners of Colomba Wate, a mobile game in Sinhala. The young entrepreneur had given up a cushy university job to start the company, Gamos Technology Solutions. That was perhaps the main reason I agreed to speak at his event within hours of returning to Sri Lanka. The slides that I used to illustrate my talk are here. The basic thesis was that the mobile is now becoming more than voice, or even an Aladdin’s Lamp, to use Muhammed Yunus’ phrase.
Rohan Samarajiva, Executive Director, LIRNEasia argues mobiles (and other ICT tools) play a definite role in the climate change – or rather preventing it. That will decide whether the future generations will see Elephant Pass or not. Irrespective of the outcome of the war, it might be six foot under water soon unless global warming is stopped. Extracts: I will not get into the debate about who should cut down on greenhouse gas emissions, conceding that what little Sri Lanka does will not affect the outcome decisively. Instead, I will simply look at one small area that will help us to reduce our carbon footprint (a good thing to do in any case) and also improve the quality of our lives.